ANSWERS TO YOUR QUESTIONS
FAQs
Your questions, answered
Welcome to our comprehensive FAQ section, where we aim to provide clear, detailed answers to all your queries about our luxury travel services. Whether you’re planning your first trip with us or you’re a returning client seeking further information, we’ve compiled a list of frequently asked questions to ensure you’re fully informed and can make the most of our exclusive offerings.
More Questions?
Our luxury concierge service provides a comprehensive suite of offerings designed to cater to all your travel needs in Dubai. This includes but is not limited to, private chauffeur services, airport transfers, and bespoke concierge services. Whether you need assistance with securing reservations at exclusive restaurants, arranging VIP access to events, or planning personalized tours around the city, our dedicated team is at your service to ensure your experience is seamless and unforgettable.
Our Mercedes V-Class V250 vans are the epitome of luxury travel, featuring handmade leather interiors, massaging reclining electric seats (available in the 5-seater option), and advanced technological amenities like a touch pad control system, unlimited data WiFi connectivity, and onboard entertainment with HD Smart TV, Apple TV, and PS5. Unique features such as starlight roofing with custom LED paneling, a drinks fridge, and privacy-enhancing electric curtains and tinted windows, set our fleet apart, providing an unmatched travel experience.
Booking our services is easy and convenient. You can reserve your luxury experience through our website, where you'll find a simple booking form. Alternatively, you can contact us directly via phone or email. Our customer service team is available 24/7 to assist you with your booking and answer any questions you may have.
Yes, our chauffeurs are highly trained professionals with extensive experience in providing VIP services. They possess an intimate knowledge of Dubai, allowing them to navigate the city efficiently and safely. Our chauffeurs are committed to providing discreet, courteous, and attentive service, ensuring your comfort and satisfaction throughout your journey.
We pride ourselves on our ability to provide tailored experiences that meet the unique needs and preferences of our clients. Whether it's arranging for specific refreshments on board, accommodating special travel schedules, or ensuring privacy and discretion, we are dedicated to fulfilling your special requests. Please inform us of your needs at the time of booking, and we will do our utmost to accommodate them.
We understand that travel plans can change, which is why we offer a flexible cancellation policy. For most services, cancellations made at least 24 hours before the scheduled booking time are free of charge. Cancellations made within 24 hours of the booking time may incur a fee. For detailed information on our cancellation policy, including any specific conditions for particular services, please visit our website or contact our customer service team.
Client privacy and security are our top priorities. Our fleet is equipped with electric curtains and tinted windows to ensure your journey is private and discreet. Additionally, our chauffeurs and concierge team are trained to maintain the highest levels of confidentiality and professionalism. We also implement strict data protection measures to safeguard your personal information.
Yes, we offer a range of services tailored to the needs of corporate clients, including VIP airport transfers, transportation for business events, and luxury chauffeur services for executives. Our concierge team can also assist with organizing corporate events, managing travel itineraries, and providing bespoke solutions to meet the specific requirements of your business.